negative feedback

Dealing with negative feedback

The fear of negative reviews can prevent some businesses from soliciting feedback at all. This ‘head in the sand’ approach is irrational and may actually harm your reputation. If you don’t provide a mechanism for your customers to voice their … Read More

reputation

Your most valuable business asset

If you ask any business owner what their most valuable asset is, the answer will be ‘our reputation’. Unfortunately reputation is one of the few business assets not under the complete control of the business owner. Reputation is earned through … Read More