Just what is it about reviews that make them so incredibly influential? If you think back to the last book you bought or restaurant you visited, it’s highly likely that…
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The fear of negative reviews can prevent some businesses from soliciting feedback at all. This ‘head in the sand’ approach is irrational and may actually harm your reputation. If you…
If you ask any business owner what their most valuable asset is, the answer will be ‘our reputation’. Unfortunately reputation is one of the few business assets not under the…